JOURNAL FRIENDS,
Please post my letter (below) exactly as I have written it - into your journals. AOL "Service" has gone beyond the point of ludicrous .. LUDICROUS .. and until they give a flying-rip about their customers, this will only get worse. If the wheel doesn't squeak now, AOL will have no incentive to solve the problems they are creating for the people who pay their bills.
Also, please forward this to other journalers. I just don't have time to run through old comments to grab-up screen names as I try to get my journal back on line. I did NOT take it down. Apparently, AOL has done this over a supposed TOS violation.
I guess beach pictures from Cabo are questionable by TOS standards.
Thank you,
Armand
_________________
EDITORS(s),
I can no longer reach my primary journal at http://journals.aol.com/armandt/sense.
I returned from vacation to find out that there was an apparent attempt to up-load improper files to my ftp space. I loaded cute beach and bird pictures, not TOS violation trash.
My screen name was locked. When this was corrected, I could no longer reach my primary journal; however, I can reach my other journals.
Attempting to deal with the Community Action Team is extremely .. EXTREMELY .. difficult. Several .. SEVERAL .. times, I have to repeat .. REPEAT .. what I had already stated in very clear and uncertain terms.
I simply want my main journal put back where it was and with all of my past journals as they were - and I don't want to be transferred to 17 more people who have to struggle .. STRUGGLE .. through their communication skills to accomplish a simple task.
As I stated in my journal while I was featured at the top of your list, I would be more than willing .. MORE THAN WILLING .. to pay extra for every single call where I can speak to someone who understands English.
I am having to spell, re-spell, and re-spell, and re-spell my journal name - screen name and URL to people who continually "re-assure" me that they are going to help me... and that I should worry about anything.
This is ridiculous. RIDICULOUS.
What do I need to do to get my journal back?
Please, oh please, oh PLEASE give me a phone number where I can speak with anyone .. ANYONE .. at AOL who speaks English and is capable of solving problems.
Regards,
Armand
4 comments:
Do you know this is the THIRD journal I've heard this has happened too! All within the past 2-3 days.
Monica
http://journals.aol.com/photographybymon/Mamarazzi/
http://journals.aol.com/sonensmilinmon/SmilinMonsAdventures/
What do they consider so bad that they would delete a complete Journal?
I've never read his Journal, but at least he should have been warned about the situation, and if it was a picture, the objectionable picture could have been pulled until it was sorted out which would be the fair option.
Hi. I went on a search for lupus journals and your was one that came up. I started to read some of your entries and was very interested in reading more. I never could find out if you went to another physician ? Did you get a definate answer on what you have? It is a pretty day and I need to go outside. I am off on Mondays and time is flying by. My daughter has lupus and it has changed our lives. It has been a year since her diagnosis. I have been to Montreal one time for a conference. It was really pretty. Anyway, I would like to know , if you don't mind sharing your update on your health. How old is your daughter? Tillie
I have a few of my own AOL horror stories, but never hear of one this weird.....
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