For months, I have quietly endured a very, very slow computer. You can guess why, right? I don't want to deal with tech support. I would rather put my eye out with a fork. I did, however, call AOL in a weak moment. My new buddy Andy there in support was obsequious, but assured me the problem is with Microsoft, not AOL. He said the MS firewall and the AOL firewall don't like each other. No shit.
He gave me two numbers to call at MS and a case number from AOL. That was at least a month ago. Today I finally tried to call. The first number doesn't exist any more, but they gave me support.microsoft.com, which I went to. No help there, since I bought my computer with MS already loaded in. I tried the second number, and it was for sales. Thanks, AOL. That guy gave me a third phone number of 800-936-5700, where I made friends with Paul. He gave me the option of paying them $35 at yet another phone number to fix my problem, or call Gateway, or go to support.gateway.com.
I accepted the idea of calling Gateway. I was already in a bad mood by then. I figured one more phone call couldn't hurt anything. Ms Phone System there almost got me to use four letter words (OK, I admit I said a bad word AFTER I hung up. That doens't count, right?). She wanted to know if I have a letter, and not just numbers, in my serial number. Hello, want to tell me where my serial number is? I finally turned the laptop ass up, and found a serial number that starts with N, so I pressed 1. Oh sorry, your computer was purchased in a retail store. You need to call 408-273-0808.
I didn't do it. I am taking my computer to class with me. My assistant worked for IBM for 30 years and is very tech savvy. We joke that he is high tech, I am user friendly. That is why they like me to teach - I can get on the same level as the students. I think that is because I belong there. Barney will fix my non-compatible firewalls. Probably I need to close the MS one, but I don't want to make that decision on my own.
I do not hate tech support any less after these calls. I just wasted more than 30 minutes and have nothing good to show for it. My computer is still slow, I am crabby, and the beagle puppy's mom is still at work.
Maybe I can go shred someone's socks.
Actually, tonight I get to teach my all-male class to surf the web. Somehow I will teach them how to find porn. I realize they will eventually figure it out, say in 93 seconds, but I will teach them enough about search engines so they can skip the first 87 seconds of confusion. I won't actually say "porn." I figure it is all part of the lesson, though. Why else would they have signed up for the class?