Not being one to take "can't," "don't," or "won't,"to heart, I pursued having this compounded medication covered by my insurance. I know some things just aren't, but I suspected this one just is. Armed with the information on the necessary codes from the tipsy, smartass pharmacist, I put on my big girl panties and call the insurance company again, hoping for another nice lady.
This is not easy for me to do. I do not have much patience with a voice recording that is so loud that I have to pull the phone away from my ear to avoid blood running down my neck. Of course some people can't hear perfectly, so instead of asking me if I want another language, how about remembering this is the USA and we speak English, so offer me a volume choice instead? Then I have to punch in 15 digit numbers correctly, verify them, then some more numbers, get put on hold, listen to advertising or very crappy music and try to calm down so I am not rude or impatient. Who wants to help someone who is nasty? I don't think I would. Well, I did, for 27 years, but that is another story.
Next, someone eventually answers the phone if no one has decided to pick it up and immediately cut the call off, randomly. I didn't get the same nice lady, but I got a very serious sounding woman with a very deep voice or a man with a strange voice. She (I will assume it was a woman) did not seem to understand why I was calling so I had to explain a few times until it was clear to her. Oh yes, of course that is covered, is what I heard after holding long enough to make a new batch of dog food. This means it will cost me $15 a month instead of $44, which is why I stayed in a very unpleasant job with low pay - the benefits.
After verifying how to get reimbursed, she asked me if she could help me with anything else. Right off the script, all the way through, in pretty much a dull monotone.
So, in my best cheery voice, I said, "No maam, you and the lady I talked to yesterday were very helpful for me and got me the answers I was looking for. I thank you very much."
She was very quiet. This was off the script!
"Thank YOU, maam, and have a very nice day!" she answered me, with an obvious smile on her face. I love to do that :-)
10 comments:
It is amazing what kindness or a smile can do to brighten ones otherwise mundane day.
Glad they will pay. I have heard those kinds of phamacies can mix up some very good stuff.
Hope it helps.
Hope this special med helps after all the trouble you've been through. Paula
I sure hope that compound works for ya.
Missie
Glad that you got that taken care of. Yesterday the state board called and told me I could not talk to the attorney for the hearing I had?? I had called and wanted to purchase the transcript from the hearing. They forwarded me to a lady. She said she would get the original copy of the transcript and I would get a copy. Hmmm wonder if she is working on the case. Her and I were laughing. I like that kind of phone call. Honey draws more bees than vinegar. lol Have a wonderful week. Janie
good for you:)
Deb
I love to do that too.
Glad you got it all worked out.
hugs,
Kathi
Everything, I mean everything is a voice recording these days. It's NOT easy at all when your using a TTY operator to make the call. I feel sorry for the poor woman. Half the time..believe it or not the company actually says, I can't help you without talking to the person whom your translating for. I'm not the only one who gets defensive, the operator does too. Not in so many words they are told once again the purpose of a TTY operator. In short, I'm deaf....numbskulls. Glad things got sorted out for you. (Hugs) Indigo
LOL! :-)
gotta love it when you make someones day! rose
lol...are we related????? (I make my own dog food, I live in AMERICA and I speak ENGLISH!!! I hate phone systems of large corporations, I hate crappy music, I used to be the nice lady on the other end of the customer service line and I realllllllllly hate being called 'ma'am' (remember the first time someone called you ma'am? I do..(I've got a blog about that subject somewhere on this internet)
God bless:)
Post a Comment