Anyone else wake up this morning to a black McAfee icon in their tray? I did, and wasn't happy. I am security conscious, after all, like a good girl. So I rooted around before signing on to figure out the problem.
It seems that AOL has decided to change the security system for the 9.0 Security Edition SE. I would say upgrade, but you will understand why I don't say that when you are done reading this. That is assuming you don't get bored and fall asleep like my behind did.
New system. No big deal, AOL is pretty user friendly. I started at 8 am, and found the button to click for the new Security and Safety Center. SSC. It takes a few minutes, but I got it done. No virus scan. No, that won't do. I need virus protection. I might have an incredible immune system, but my computer probably doesn't. It needs all the help it can get. So I fiddled with it, redid it a few times, checked the McAfee stuff, got mad, let the dogs out, asked boy toy for advice, tried a few more tricks. No anti-virus.
So I went for the help information, and read all that. By that time it was maybe noon? By 1 pm I had Spumoni ice cream for lunch. It was that bad. I would have had chocolate, but I don't have any. I looked at Molly, and she ran under the bed. Baby is excused due to her low, well, you know, brain thing. The cat stuck her nose in the air, laughed at me, and went down for her 18 hour nap.
What to do? I went to the live help. That is always so much fun. I know English is a second language, so they used pre-programmed answers. Hello, my computer doesn't work. Oh, yes, I understand that your computer doesn't work. My dog just crapped on the rug. Oh, I am very sorry your dog crapped on the rug. Did you try to reboot it? I can't get the anti-virus to load. I am sorry you can't get the antivirus to load. Did you try crapping on the rug first?
I took all his advice with a grain of salt, but I did what he said. The trick was, I had to go offline to do it. Smart guy. He escaped. I did what he told me to do. He told me to go and uninstall the anti-virus program. He wasn't listening, was he? I don't have one. So of course, there was nothing there to uninstall. I told him that, among other things, it kept telling me that it was going to clean off Norton Anti-Virus and SP2 and Firewall from my computer. I understand that your dog crapped on the rug. Did you try to uninstall the crap?
Needless to say, I contacted a second tech. She was very nice. She was sure she could help me. She even gave me her email address in case her suggestion didn't work. Too bad she never read the email. She told me to follow a path and delete the two files at the end. I explained that I not only don't have the path, but the files she wanted me to delete were not in that folder. I also told her about the removal of Norton and firewall and SP2. Well , by that time it gave up on SP2. I guess I need to check to be sure I still have it.
I tried a few more times to uninstall, reinstall, delete, color over and crap on anything I could think of. I was doing all of this with the computer cord wrapped around my neck, or held at odd angles. My socket thingie into the motherboard or whatever it is is broken. Or something. I know it's expensive, so I am ignoring it, although right now I can't get a charge at all. Maybe if I close my left eye and put the cord under my right arm....
Next I contacted the third tech. This was after 8 hours of attempting to get my anti-virus protection back. I was as polite as I could be to the lady. I really was, and I think she understood my frustration. She told me I had to go to the Symantec site and use a utility removal of Norton or something like that. I get lost in technical terms, although it turns me on to hear them. She gave me a link, and I went slumming.
Did I mention that I had already made a thorough search for anything from Norton on my computer? I went to the add/remove section and looked. I went to the programs area and looked. I went to search and deleted anything that came up. Not good enough, the lady tells me. So I did the utility removal thingie and went back to the SSC. Besides, the SSC kept telling me it was going to remove the software. Liar.
I don't like the SSC. It is not nice to me. But after 9 hours, I got my anti-virus coverage back.
Now how do I get my 9 hours back?
8 comments:
At least the spumoni was good. My best to you and Molly and Baby makes three. Anne
i don't like mcafee we use norton internet security and firewall it catches most everything and its easy :) sorry can't give you back your 9 hours too bad you can't take 9 hours off your next bill
Deb
Try AVG. I got rid of McAffee and have had no problems since.
9 hours? Sheesh.
Stacy
I had to call norton and get that tool to get it off my computer. I went thru the same thing, never ever will I put anything else on my computer . I use the aol and it dones fine.
o man what a pain!. I hated Norton. It allowed a bug to get in my computer tat McAfee caught! I did not notice any change.... Did I miss something?
My McAfee seems to be running fine.
Hm. Wierd.
Love ya,
Connie
BLAH! I had 9.0 for a while when it first came out, but it messed up my poor pre-historic computer...so it was back to 8.0 for me. So that's probably why I still have my red M, and my protection, UNLESS while my husband was online playing pretend poker he did something, then GOD only knows what going on with this thing. NAH, I would have heard all sorts of swearing this morning and all I heard was the normal swearing! oh and NEVER call them on the phone, they always try to 'give' you something for free, that ends up costing you! rose~
Okay, first hi. Love your journal. Second, I know I am like two years behind on my reading. It's the cats fault. Third, AVG is the best around. Every computer geek and/or professional has told me that. I used to have it and loved it but AOL did the free McAfee so I have it. AVG is free and is very good!
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