My medical insurance includes prescriptions. I am very lucky. Well, I earned it - I worked for 27 years at a piddly paying job that guaranteed me to eventually have a real pension and good medical benefits. But hey, the hours were long and the work was horrendous. Now, it's clear that my long range goals were good.
We can either go to a pharmacy and get 30 days of medication or mail Rx to Express Scripts and get 90 days for the same copay amount. That is a no-brainer. Mail me 3 months of drugs and charge me for 1 month. I am good with that. Refills can be ordered online. Usually things go well. A new script can take 2 weeks (or more) and a refill is usually received in a matter of days. I don't have to drive any place. The mail lady or UPS brings me drugs. I only have to sign for one of them.
Once in a while, they get to a state of fubar, and it's not easy to correct. On June 22 (I can thank my previous employment for teaching me to keep detailed and accurate records of the most mundane informaton) I mailed in 3 separate scripts. One was from my gynecologist for a decrease in my estrogen supplement. I was tested recently, and was told that my estrogen has increased as per my blood test, so I need to drop from 1.0 mg daily to .75 mg daily or I risk breast cancer. We agreed I would be written for 1.5 mg daily and break them in half, giving me 6 months at a time for the copay for one month. I was good with that plan. The script was mailed to me and sent with two others, as mentioned, on June 22.
OK, the boring background information is over and the entertainment begins.
ES sends me an email saying my order is ready to be mailed. I look on the website and see TWO scripts. I email ES, advising them that I had THREE, and the third is for a change in estrogen which I was to change by 6/22 or my health is at risk. Did they lose it?
ES sends me a PACKAGE. It's an email, but they call it a PACKAGE. I read it, and it says thank you for your letter. We will contact you.
ES sends me another PACKAGE. It says thank you, we will check into this.
ES sends me an email saying my script is in the mail.
Again, I have to go to the website because they don't include details in the email. They are sending me 90 tablets, 0.5 mg in strength. <sigh>
I send an email to ES stating that my script is for 1.5 mg, and requesting them to verify with my doctor.
ES sends me a PACKAGE. It says thank you for the email, we will get back to you.
ES sends me another PACKAGE. I can't open it. I sent an email to their techs.
The ES techs send me a PACKAGE that says thank you for contacting us. We will get back to you.
ES sends me another PACKAGE. It says thank you for contacting us. We will get back to you.
ES sends me an email that says they are sending me a script.
I go to the website and see that they are sending me .5 mg of estrogen. <sgh>. I get too annoyed to be amused and do not respond.
I add to my to-do list: Call ES. Write ES. Get correct script. Should I add, Do not get breast cancer? I will have to take 1.5 tablets instead of .5 daily.
Rather than having 180 days of medication, I will have, uh, carry the twelve, hm, 60? Do they really believe I intend to pay another co-pay when they finally correct their error?
My math might be off because I am very tired. I was up at 5:30 this morning after 4 hours of sleep. Nevertheless, the concept is clear.
ES has fooked me again. No flowers, no candy, no kisses.
For this I used to kidnap children and drag their parents to court for a living?
9 comments:
Unreal. Maybe thats what you're really paying for...the" convenience" of being inconvenienced!!
xoxo ~Myra
ah that is what you get for being a good servant to the lords of this world you get fooked!!!!!
The insurance thing is great. My husband will get a pension but the insurance is terrible!! What a run around! Don't you just love it when you call and get nothing but the recorded message!! This sounds like the same thing.. but an email!! Wishing you a wonderful day. Janie
Is there anyway you can actually talk to a human in your prescription method? Anne
great i just changed insurances and i now have ES and they want me to do 90 day home mail prescritions. but with mine you pay your copay for each month and they give me 5 dollars off on my one it would be 30 dollars for 90 day supply at my pharmacy but through them it would be 25. Not sure if i want to hassel with that now. enjoy your week
Deb
I suppose calling them would be like trying to call AOL. Good luck!
Martha :-)
I hope get it worked out. They did the same to my mom with her Thyroid meds. Thankfully they use one particular pharmacy enough to get some to hold her over.
~Heather
JEEZ. like you said, no kiss, no candy...
I know this process is somewhat automated these days, but at some point, a human is supposed to get involved, no? Is it too much to ask, that the said human should have a brain at least partially capable of logic?
I had to ask that, but it's probably rhetorical.
sounds way to normal too me...things always seem to get screwed up! hope they straighten this out...after all you earned this benefit! rose
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