I will gladly commit unnatural acts if it means I never, ever have to call AOL tech support again. It's bad enough that they are obviously not USA citizens, but they are all given American names and taught American idioms which they use out of context. They repeat themselves with such self importance....then the guy tells me that my problem is with Microsoft. I don't think so, but this means I have to call Microsoft tech support. I wish I could let Molly do this. She has way more patience than I do. There is just an additional language barrier, although maybe she can understand them better than I can.
It will probably be another month before I have the whatever it takes built up so I can make the next tech call. Maybe Microsoft won't insult me with an offer of a free computer lesson online with a possibility of winning a free digital camera.
Of course, I am now late for an appointment because the tech support guy kept me on the phone forever, repeating himself and trying to make me look stupid.
In 1998 it worked. Now, I can turn the tables a bit. It was almost worth having to make the call. After all, I have free will. I am not reading off a script.
12 comments:
I thought it was just me! I hate calling them, last time the man could not be understood, I told him to get someone who could speak English I could not understand a word he said and he just kept rambling on..I got mad and hung up on him.
I know exactly what you are saying! The last time I called AOL, the guy kept saying, "Please rest assured that this problem will be resolved today". Over and over...
Uggg!
~Heather
Been there done that!!! Tell Molly I love her!!!
Terra
just keep calling. i did and i got india, arizona, new mexico, florida. and they still couldn't help me so i fixed it myself so there aol idiots! good luck what problem are you having?
Deb
Oh yeah, I had to do that too. I had their dsl way back in 2002, the date was June 7th. The reason I remember the date so well was because it was the day my stepson graduated high school and the guy was here for 4 hours trying fix the stupid dsl! I finally had to kick him out because I was ready to go to the graduation. At least he told me I looked nice...in English. rose~
This is exactly why I went with the free AOL. I really had a good laugh when I heard the only difference was I wouldn't have AOL tech support! They are totally, 100% useless!!
sigh...yes...I know what you mean....I had a Bad Experience of my own the other day...with a Fred. Who did not sound at all like a Fred.
It's a nightmare....whatever tech support you call. I just had a go around with Dell....for 3 days. It's a joke....but no one is laughing.
uhmmm mmm....I am so glad I have highspeed through an outside cable company...now AOL is free...so they say....I shall see next month.....
Hugs.
aaarrgghhh...yesterday AOL would not let me access my email. It took three calls--and they still did not solve the problem. Finally Idrove to Blockbuster to pick up an AOL CD and reinstalled it myself.
What a waste of time!
love, KAs
I was online with AOL tech support last night about an hour. Luckily the young woman was sweet, and patient when I kept asking her to speak S-L-o-w-l-y and very distinctly. I explained I was from KY and we had trouble with any accents other than our own.
She giggled.
I rather take a beating then call them. I thought it was they didn't have patience with me because I am an older person with no computer savy but from your comments everyone has problems with them. Now I feel better. lol Paula
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