Monday, January 23, 2006

Let's look at appliances

Let me first add a side note that due to my lifelong battle with insomnia, I was forced years ago to give up caffeine. I dropped my diet Coke and switched to caffeine free sodas. I had headaches for two months, but my sleep pattern did not vary at all. I avoided caffeine after that anyway, unless I am in a restaurant and the only diet they have has caffeine. Honestly, I never really noticed much of a difference, until recently.

Today a former co-worker and I had lunch, like we do just about every week. We ended up at Fuddrucker's, which is a favorite of mine that I don't get to go to very often. Their soda glasses are about the same size as my toilet. I had a full one of diet Coke, and then realized it had caffeine. After that, I went to Lowe's to look at appliances. I had a little bit of trouble concentrating, not that it mattered any.

I started with the stoves. I was advised by the man who always knows the answers to my questions that if I want a glass topped electric stove to get one with adjustable burners. I never heard of such a thing before, but then I hadn't looked at another stove since I bought mine in 1985. I do not browse appliances or furniture unless I have to.

The salesman in the department didn't seem to know his head from a microwave. Honestly. I got the impression he was perhaps not in his regular department, although he never said so. At least I don't think he did. I belive he was from Albania, and spoke English very, very fast. It was like shopping in a 7-11 store. I couldn't understand him, and I used to work with the refugee program with the state. I had to personally interview every refugee that came into Michigan during those years. The only one they didn't give me was Sergei Federov. They told me he had a job offer so I didn't need to interview him. I didn't think that was fair. Anyway, the appliance sales guy didn't know anything. I asked him if there was a light on the stoves, and he had to get the manuals out. Mostly I asked questions, then found the answers myself while he stood there, trying to look important and helpful. He gets points for trying.

I told him I also needed a front-loading washing machine and was interested in checking out the Fisher Paykel brand. He said oh yez, the berry bess, made in Swisselan. I said, oh, I thought it was made in New Zealand. He said yez, Nuseelan. He took me over and showed them to me. I said this is a top loader. He looked at it again, and said it was a front loader. OK, it's hard to be confused about that.

I opened the top, said see, it's a top loader, and look, there is an agitator in there, which is what I wanted to avoid. He didn't seem to know what I was talking about. I took him over to the Maytags, opened up a front loader, and explained it to him. Oh! Well. The Fissie Pakkel is niz. Top of the line. Or maybe he said bet on the lime. I didn't even bother with the microwaves.

Instead, I wandered over to flooring. I really do want to put in a new floor myself, but I need instructions and a lot of information. A nice young man offered to give me both, but said he had to finish a phone call first. Sure, I said, I will just look at the stock. I looked at the same aisle for 15 minutes. Then he came running over to some laminate next to me, dragging along Mr Appliance. They were arguing over a price. Nice Young Man said he would be with me in a minute, that he was still dealing with the Phone Call From Heck. Yes, he said heck.

So I paced the floor another 20 minutes. I wandered off far enough to see The Phone Call. There were four people dealing with The Phone Call, while I paced the floor for more than half an hour. I decided they didn't need my business today and left quietly, right in front of them. Had I been thinking, I would have thought about how I had seen Nice Young Man answer the phone several times. I should have taken out my cell phone and called, but I didn't think of it until later.

I still hate shopping for appliances. I still want to do the flooring myself. I also really, really want that window replaced in my kitchen. I bet I could learn to do it. I bet Child and I could replace that window. Ideally I would knock out part of the wall and the brick and put in a sliding glass door there, but maybe that would be beyond my abilities.

I can swing a sledge hammer. I know I can. Just give me another diet Coke and stand back.

7 comments:

Anonymous said...

What passes for customer service is completely pathetic.

Anonymous said...

Oh dear..........I say, do your research online and avoid Mr. Albania. If America is the land of opportunity, I think you should take this opportunity to leave Mr. Albania in the dust.  BTW.....hope you new appliances are going into your NEW place you will be moving to, right?????     Anne

Anonymous said...

call the manager and tell him or her your experience. other wise how are they to know what their service people are doing? hope you get the new stove, washer dryer and floor soon:)

Deb

Anonymous said...

Adjustable burners may be the ones that you can heat just the inside rings or the inside and outside rings.  Mine, which I lost in the great Katrina flood was like that.  You could use them as small burners or large burners.  But, then again, maybe that's not what he meant.  Who knows.

Anonymous said...

I agree with the previous journaler.  Go online and
do some investigating on your own. And definitely
avoid mr. Albania next time!  LOL
Connie

Anonymous said...

Sledge hammer?  I say GO FOR IT!!!  Funny story at the washers/dryers!!!  JAE

Anonymous said...

My son is an asst dept manager at Menards, too bad he wasn't in Michigan.  He'd of helped you!  After all he got me 10 percent off on a water heater, gas too!  rose